Delivery ‣ Letter to Me Jewellery

Holidays may cause shipping delays so if you are buying for a special occasion during holiday period, please place the order early.
"Letter to Me" reserves the right to use a range of delivery methods.
Our refund and returns policy is valid for 14 days. If 14 days have passed since you received the product, we can’t offer a full refund or exchange. (The date of receipt is determined by the date on which delivery is completed.)
Our international delivery carrier depends on the insurance value and destination of the order. If you are receiving your order outside of the New Zealand, you will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping.
It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.
Please all items must be signed for. Please ensure that you are able to sign for the package at the delivery address provided when placing your order.

Some pieces of Letter to Me jewellery are made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewellery purchase and thank you in advance for your patience.
Because all our products are handmade in the NZ in limited batches, we don’t always hold stock of every item. If the jewellery piece you would like to order is not currently in stock, you will see a note at the side of the product that it shows zero stock. You will be informed by email if this is the case – and orders can take between 2-4 weeks to complete. We will update you of the expected delivery time with your confirmation email. If you have any queries, or are in an exceptional hurry please email the team on lettertome.nz@gmail.com and we will do our best to help you.
Any items that are listed as “in stock” on the website will be shipped to you within 7 working days.

Some pieces of Letter to Me jewellery are made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewellery purchase and thank you in advance for your patience.
Because all our products are handmade in the NZ in limited batches, we don’t always hold stock of every item. If the jewellery piece you would like to order is not currently in stock, you will see a note at the side of the product that it shows zero stock. You will be informed by email if this is the case – and orders can take between 2-4 weeks to complete. We will update you of the expected delivery time with your confirmation email. If you have any queries, or are in an exceptional hurry please email the team on lettertome.nz@gmail.com and we will do our best to help you.
Any items that are listed as “in stock” on the website will be shipped to you within 7 working days.

Country	Service	Order amont	Rate
New Zealand	NZ Post Courier - Tracked, Signature Required	Under NZD 180	Flat rate NZD 15
New Zealand	NZ Post Courier - Tracked, Signature Required	Over NZD 180	Free

Australia	NZ Post International Courier - Tracked, Signature Required	Under NZD 450	Flat rate NZD 35
Australia	NZ Post International Courier - Tracked, Signature Required	Over NZD 450	Free