Privacy policy

Effective Date: 13.Feb,2026

At Letter to Me, we are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand) and the Privacy Act 1988 (Australia).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information
  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order history
  • Account login details (if applicable)
Payment Information

Payments are processed securely via Stripe. We do not store full credit or debit card details on our servers. Stripe processes your payment information in accordance with its own Privacy Policy and security standards (PCI-DSS compliant).

Automatically Collected Information
  • IP address
  • Browser type and device information
  • Website interaction data
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders via WooCommerce
  • Arrange shipping and delivery
  • Provide customer support
  • Prevent fraud and ensure website security
  • Improve our website functionality
  • Send marketing communications (if you opt in)

3. WooCommerce Platform

Our store operates on WordPress with WooCommerce. Order and account data are stored securely within our hosting environment. We take reasonable steps to ensure your information is protected against unauthorised access.

4. Payment Processing (Stripe)

All payments are processed securely through Stripe. We do not have access to your full card details. Stripe may collect and process personal information in accordance with its Privacy Policy.

5. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as:

  • Pages visited
  • Time spent on pages
  • Device and browser type
  • IP address (anonymised where applicable)

This information helps us improve user experience and website performance. You may opt out of Google Analytics tracking via browser settings or Google’s opt-out tools.

6. Email Marketing (Mailchimp)

If you subscribe to our mailing list, your email address is stored and processed through Mailchimp, our email marketing provider.

Mailchimp may collect usage data such as:

  • Email opens
  • Click activity

You can unsubscribe at any time using the unsubscribe link in our emails.

7. Cookies

We use cookies to:

  • Enable shopping cart functionality
  • Remember user preferences
  • Analyse traffic and marketing performance

You can disable cookies through your browser settings, though some website features may not function properly.

8. Disclosure of Personal Information

We may share your information with:

  • Stripe (payment processing)
  • Shipping and courier providers
  • Mailchimp (email marketing)
  • Google Analytics (analytics services)
  • IT service providers and hosting partners
  • Legal authorities when required by law

We do not sell or rent your personal information.

9. International Data Transfers

Some of our third-party service providers (including Stripe, Google, and Mailchimp) may store or process data outside New Zealand or Australia. We take reasonable steps to ensure that any overseas recipients protect your information in accordance with applicable privacy laws.

10. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

11. Your Rights (NZ & Australia)

Under the Privacy Act 2020 (NZ) and the Privacy Act 1988 (AU), you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent to marketing communications
  • Lodge a complaint with the relevant privacy authority if you believe your privacy rights have been breached

To make a request, please contact:

lettertome.nz@gmail.com

12. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil orders
  • Meet legal and accounting obligations
  • Resolve disputes

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Letter to Me
Email: lettertome.nz@gmail.com
New Zealand